Terms of Service and Refund Policy

1. ORDERS AND ACCEPTANCE

Submitting an order through our Website constitutes an offer to purchase the products listed in the order.

Receipt of an automated order confirmation does not constitute final acceptance of an order. BlueCast USA reserves the right to accept, decline, cancel, limit, or hold any order for legitimate business, inventory, payment, fraud-prevention, export, compliance, or verification reasons.

If an order is canceled by BlueCast USA before shipment, any amount collected for the canceled merchandise will be refunded as required by applicable law.

We reserve the right to limit quantities or refuse orders that appear to be placed for unauthorized resale, fraudulent purposes, misuse, or other activity that may expose BlueCast USA or its customers to risk.

 

2. ORDER AND PAYMENT VERIFICATION

To protect our customers and prevent unauthorized transactions, BlueCast USA may perform fraud and payment verification before shipping an order.

For certain orders, including unusually large transactions, first-time customers, orders with mismatched billing and shipping information, international transactions, or transactions flagged by our payment systems, we may request additional verification.

Verification may include confirmation of the order by email, confirmation of billing or shipping information, or reasonable proof that the purchaser is authorized to use the selected payment method.

We will never request a customer’s complete credit-card number by email.

Failure or refusal to complete a reasonable verification request may result in the order being delayed or canceled and refunded.

 

3. PRICES, AVAILABILITY AND PRODUCT INFORMATION

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices, promotions, specifications, packaging, availability, product formulations, and product descriptions may change without notice.

We make reasonable efforts to ensure that information displayed on our Website is accurate. However, typographical, pricing, technical, photographic, inventory, or other errors may occasionally occur.

If an error affects an order, BlueCast USA may contact the customer to correct the order or cancel and refund the affected item.

 

4. TECHNICAL PRODUCTS AND RESULTS

BlueCast products are professional materials whose performance may depend on numerous variables outside BlueCast USA’s control.

These variables may include, among others:

• printer model and condition;

• wavelength and light output;

• printer calibration;

• exposure settings;

• layer height;

• model geometry and orientation;

• support design;

• resin temperature and storage;

• washing and post-processing;

• investment material;

• investment preparation;

• burnout equipment and cycle;

• flask preparation;

• casting temperature;

• alloy;

• casting equipment;

• environmental conditions; and

• operator technique.

Technical settings, printer profiles, processing recommendations, videos, guides, troubleshooting information, and other technical materials supplied by BlueCast or BlueCast USA are provided as guidance based on available testing and experience.

Unless expressly stated otherwise, printer settings should be considered recommended starting points and may require calibration for the customer’s individual equipment and process.

The purchase of a BlueCast product does not constitute a guarantee of a particular printing, burnout, casting, manufacturing, or production result.

A failed print, investment, burnout, casting, or manufacturing result does not by itself establish that a product is defective.

Customers are responsible for evaluating product compatibility with their equipment, materials, application, production process, and intended use.

 

5. PRODUCT SAFETY AND HANDLING

Customers are responsible for reviewing and following the applicable product instructions, Safety Data Sheet (“SDS”), equipment manufacturer instructions, and all appropriate safety procedures before handling or using any BlueCast product.

Products must be stored, handled, used, and disposed of appropriately.

BlueCast USA is not responsible for damage caused by improper storage, contamination, improper handling, misuse, failure to follow applicable instructions or safety information, or use outside the product’s intended application, to the extent permitted by law.

 

6. SHIPPING

Orders are shipped to the shipping address provided by the customer during checkout.

Customers are responsible for reviewing their shipping information before submitting an order.

Once an order has shipped, changes to the delivery address may not be possible.

Shipping dates and delivery dates are different. Any delivery date provided by a carrier is generally an estimate unless expressly identified as a guaranteed service.

BlueCast USA is responsible for tendering the package to the applicable carrier in accordance with the selected shipping method and applicable law.

Carrier delays caused by weather, transportation disruptions, customs, incorrect address information, governmental actions, natural disasters, or other circumstances outside our reasonable control may affect delivery.

Nothing in these Terms limits rights provided to customers under applicable law.

 

7. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

If a package cannot be delivered because the customer supplied an incorrect, incomplete, outdated, or otherwise undeliverable address, additional shipping charges may apply to reship the order.

Original shipping charges may not be refundable when a shipment failure results from incorrect information supplied by the customer, except where otherwise required by law.

If an address error is discovered before shipment, contact usa@bluecast.it immediately. We will make reasonable efforts to correct the address but cannot guarantee that changes can be completed after an order has entered fulfillment.

 

8. TRACKING AND DELIVERY

When tracking information is available, it will normally be provided to the customer electronically.

Customers are encouraged to monitor tracking information and make appropriate arrangements to receive their package.

Carrier tracking records, delivery scans, delivery photographs, GPS information, signatures, pickup records, and other carrier documentation may be used to determine and document shipment and delivery status.

A carrier’s “Delivered” scan is evidence of delivery to the destination provided with the order, but BlueCast USA will review reasonable reports of delivery problems in accordance with the procedures below.

 

9. PACKAGE MARKED DELIVERED BUT NOT RECEIVED

If carrier tracking indicates that a package was delivered but the customer cannot locate it, the customer should:

1. Check the delivery location and surrounding areas;

2. Check with household members, employees, reception desks, mailrooms, neighbors, or other persons who may have accepted the package;

3. Review any delivery photograph or carrier notification available; and

4. Contact BlueCast USA promptly if the package still cannot be located.

BlueCast USA may initiate or assist with a carrier investigation when appropriate.

We may request reasonable information necessary to investigate the shipment.

Refunds or replacements are not automatically issued solely because a customer reports that a package cannot be located after a carrier has recorded delivery. Each claim will be evaluated based on the available carrier records, circumstances, applicable carrier procedures, and applicable law.

 

10. LOST OR DAMAGED SHIPMENTS

If a package is damaged in transit, arrives with missing contents, or appears to have been tampered with, the customer should preserve:

• the shipping box;

• shipping label;

• internal packaging;

• damaged merchandise;

• photographs of all sides of the package; and

• any other evidence relating to the shipment.

Please contact BlueCast USA promptly at usa@bluecast.it.

The customer may be asked to provide photographs and reasonable documentation so that BlueCast USA can investigate and, when applicable, file a carrier claim.

Customers should not discard packaging or damaged merchandise until the claim has been resolved or BlueCast USA confirms that preservation is no longer necessary.

 

11. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT FEES

International customers are responsible for determining whether products may lawfully be imported, possessed, and used in their destination country.

Unless expressly included at checkout, import duties, VAT, customs charges, brokerage charges, taxes, clearance fees, and other destination-country charges are the responsibility of the recipient.

Customs processing may delay delivery.

BlueCast USA cannot control customs inspections, clearance times, or assessments imposed by foreign authorities or carriers.

Refusal to pay lawful duties, taxes, brokerage charges, or customs fees does not automatically entitle the customer to a refund of shipping costs or other costs incurred in connection with the shipment, subject to applicable law.

 

12. RETURNS

BlueCast USA accepts eligible returns of unopened merchandise requested within 15 calendar days after delivery.

To qualify for return:

• the product must remain unopened;

• seals must remain intact;

• the product must not have been used, altered, contaminated, or tampered with;

• the product must be returned in its original condition and packaging; and

• a Return Authorization must be obtained before shipping the item back.

Opened resin and other opened consumable products are not eligible for return because their storage conditions, contamination status, handling history, and integrity can no longer be verified after opening.

This restriction does not eliminate any rights a customer may have regarding merchandise that was defective when delivered or rights that cannot legally be waived.

 

13. RETURN AUTHORIZATION

Before returning merchandise, contact:

usa@bluecast.it

BlueCast USA will provide return instructions and, when appropriate, a Return Authorization (“RA”).

Unauthorized returns may be refused or delayed.

Customers are responsible for securely packaging authorized returns.

Unless the return is the result of an error by BlueCast USA or otherwise required by law, return shipping is the customer’s responsibility.

 

14. REFUNDS

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Original shipping charges are non-refundable for voluntary returns unless otherwise required by law.

If an order qualified for free shipping, BlueCast USA may, where legally permitted and clearly disclosed, deduct actual outbound shipping costs associated with a voluntary return.

Refund processing times after issuance are controlled in part by the customer’s financial institution and may vary.

 

15. WRONG, DAMAGED OR POTENTIALLY DEFECTIVE PRODUCT

If BlueCast USA shipped the wrong product, or if merchandise arrives damaged or appears to have a manufacturing defect, contact usa@bluecast.it promptly and provide:

• order number;

• product name;

• product lot/batch information when available;

• description of the issue;

• photographs or video when relevant; and

• any technical information reasonably required to evaluate the issue.

Do not discard the product or packaging while the claim is being evaluated.

For technical-performance claims, BlueCast USA may reasonably request information about printer settings, printer model, processing procedure, investment, burnout, casting parameters, photographs, files, or other information necessary to determine whether the issue relates to the product, equipment, settings, process, storage, or another cause.

 

16. ORDER CANCELLATION

Customers may request cancellation by contacting BlueCast USA as quickly as possible.

Cancellation is not guaranteed once an order has entered fulfillment or has shipped.

If an order has already shipped, the normal return policy applies.

Nothing in this section limits cancellation or refund rights required by applicable law.

 

17. CHARGEBACKS AND PAYMENT DISPUTES

BlueCast USA takes payment disputes seriously.

If a customer believes there is a problem with an order, we encourage the customer to contact usa@bluecast.it before initiating a payment dispute whenever reasonably possible so that we have an opportunity to investigate and resolve the issue.

Nothing in these Terms prevents a cardholder from exercising lawful rights available through their financial institution or applicable payment network.

When a chargeback or payment dispute is filed, BlueCast USA may provide the payment processor, financial institution, card network, or other relevant party with information reasonably necessary to respond to the dispute, including:

• order confirmation;

• checkout and transaction records;

• acceptance of Website terms;

• billing and shipping information;

• fraud-screening or verification results;

• relevant IP/device or transaction information when lawfully available;

• customer communications;

• product information;

• shipping records;

• tracking numbers;

• carrier scans;

• proof of delivery;

• signature confirmation;

• photographs;

• return or refund history; and

• other documentation relevant to the transaction.

The filing of a chargeback does not independently modify the return or refund terms applicable to an order, except as determined by applicable law, the customer’s financial institution, or the applicable payment network.

 

18. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS

Customers should not place orders using a payment method they are not authorized to use.

BlueCast USA may cancel, hold, or investigate transactions reasonably suspected of fraud or unauthorized use.

We may cooperate with payment processors, financial institutions, carriers, law enforcement, and other appropriate parties when investigating suspected fraud, theft, package interception, false claims, or unauthorized transactions, consistent with applicable law.

 

19. RESALE AND PROFESSIONAL USE

BlueCast products are frequently purchased for professional, commercial, manufacturing, jewelry, dental, prototyping, or related applications.

Unless expressly agreed in writing, BlueCast USA does not guarantee profitability, production yield, manufacturing output, customer-specific suitability, or commercial results from use of any product.

Customers purchasing products for commercial or professional use remain responsible for their own production processes, quality controls, equipment, personnel, and compliance obligations.

 

20. WARRANTIES AND DISCLAIMER

Products are covered only by warranties expressly provided by the applicable manufacturer or required by law.

To the maximum extent permitted by applicable law, BlueCast USA disclaims warranties that are not expressly stated, including implied warranties to the extent they may legally be disclaimed.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded or limited.

 

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, NK Ferreira LLC and BlueCast USA will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use, misuse, inability to use, or performance of products or the Website, including lost profits, lost production, lost business opportunities, or business interruption.

This limitation does not apply where liability cannot lawfully be limited or excluded.

 

22. INTELLECTUAL PROPERTY

Unless otherwise stated, Website content, including text, graphics, photographs, videos, logos, product materials, downloadable files, software, and other content, is owned by or licensed to NK Ferreira LLC, BlueCast, or their respective rights holders and is protected by applicable intellectual-property laws.

No Website content may be reproduced, commercially distributed, or misused without appropriate authorization.

 

23. WEBSITE USE

You may use this Website only for lawful purposes.

You may not attempt to interfere with Website security, gain unauthorized access to systems or accounts, scrape or exploit the Website in violation of applicable law, impersonate another individual, submit fraudulent information, or use the Website for unlawful activity.

 

24. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Subject to any rights or venue requirements that cannot lawfully be waived, disputes relating to these Terms or transactions with NK Ferreira LLC shall be brought in an appropriate state or federal court having jurisdiction in Palm Beach County, Florida.

 

25. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

 

26. CHANGES TO THESE TERMS

We may update these Terms periodically.

Changes will apply prospectively from the effective date shown at the top of the updated Terms unless applicable law requires otherwise.

The Terms in effect when an order is placed will generally govern that transaction.

 

PRIVACY POLICY

27. INFORMATION WE COLLECT

Depending on how you interact with BlueCast USA, we may collect information including:

• name;

• billing and shipping address;

• email address;

• telephone number;

• account information;

• order and transaction history;

• products viewed or purchased;

• communications with BlueCast USA;

• customer-service and technical-support communications;

• information voluntarily provided during troubleshooting;

• IP address;

• browser and device information;

• Website activity;

• cookie and analytics information;

• fraud-prevention information; and

• verification information when reasonably required for transaction security.

Payment information is generally processed by our payment-service providers. BlueCast USA does not need or intend to store complete payment-card numbers through ordinary Website transactions.

 

28. HOW WE USE INFORMATION

We may use personal information to:

• process and fulfill orders;

• process payments and refunds;

• communicate regarding orders;

• provide customer support;

• provide technical assistance;

• provide tracking and delivery information;

• manage returns and claims;

• detect and prevent fraud;

• verify transactions;

• maintain Website and account security;

• improve our products and services;

• understand Website usage;

• comply with legal requirements;

• maintain business and transaction records;

• enforce our Terms; and

• send marketing communications where permitted by law.

 

29. SERVICE PROVIDERS AND THIRD PARTIES

We may disclose information to service providers when reasonably necessary to operate our business.

These may include:

• Wix and Website-hosting or e-commerce providers;

• payment processors;

• financial institutions;

• shipping carriers;

• fulfillment providers;

• fraud-prevention providers;

• analytics providers;

• customer-support providers;

• communication providers;

• information-technology providers;

• professional advisers; and

• governmental or legal authorities when required or permitted by law.

These providers may process information under their own privacy terms and legal obligations.

 

30. SHIPPING INFORMATION

Information necessary to fulfill and deliver an order may be shared with shipping carriers and logistics providers.

This may include the customer’s name, delivery address, telephone number, email address, order details, and other information reasonably necessary to deliver or manage the shipment.

 

31. PAYMENT AND FRAUD PREVENTION

Payment transactions may be processed by third-party payment processors.

Information may also be processed or shared as reasonably necessary to prevent fraud, investigate unauthorized transactions, respond to chargebacks, verify identity or payment authorization, and protect customers and BlueCast USA.

 

32. COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies and similar technologies for essential Website functionality, security, shopping-cart operation, account functionality, analytics, preferences, fraud prevention, and marketing.

Where required, visitors may be given controls regarding non-essential cookies.

Third-party services integrated with the Website may use their own cookies or tracking technologies subject to their respective privacy policies.

 

33. CUSTOMER SUPPORT AND AI-ASSISTED CHAT

BlueCast USA may provide live chat, automated chat, artificial-intelligence-assisted support, or similar communication tools.

Messages submitted through these tools may be processed and stored for purposes including providing customer service, technical support, answering product questions, improving support quality, fraud prevention, and maintaining records of customer communications.

Automated systems may provide general or technical information, but customers should review applicable official product instructions and Safety Data Sheets before using BlueCast products.

Where appropriate, automated support may escalate a conversation to a human representative.

 

34. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute resolution, chargeback defense, legal compliance, and enforcement of agreements.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

 

35. DATA SECURITY

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

 

36. PRIVACY RIGHTS

Depending on where you live, applicable law may give you rights concerning your personal information.

These may include rights to request access, correction, deletion, or information regarding certain processing practices.

To submit a privacy request, contact:

usa@bluecast.it

We may need to verify your identity before completing certain requests.

Rights and exceptions vary by jurisdiction, and BlueCast USA will respond as required by applicable law.

 

37. MARKETING COMMUNICATIONS

Customers may unsubscribe from promotional emails using the unsubscribe link contained in those communications or by contacting BlueCast USA.

Transactional communications relating to orders, payments, shipping, security, or customer service may still be sent when necessary.

 

38. CHILDREN’S PRIVACY

The Website is not intended to collect personal information from children under 13, and BlueCast USA does not knowingly solicit personal information from children under 13.

If you believe a child has submitted personal information to us, please contact us.

 

39. LEGAL REQUESTS AND BUSINESS PROTECTION

We may preserve, use, or disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our customers, investigate fraud or security incidents, establish or defend legal claims, respond to payment disputes, or protect the rights and property of NK Ferreira LLC, BlueCast USA, or others.

 

40. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.

The current version and its effective date will be posted on this page.

 

41. CONTACT INFORMATION

NK Ferreira LLC d/b/a BlueCast USA

Boynton Beach, Florida
United States

Email: usa@bluecast.it

Website: www.bluecast.store

For order, return, privacy, shipping, or policy questions, please contact us at the email above.